2. Now, describe your problem accurately:
____________________________________________________
____________________________________________________

3. Speculate wildly about the cause of your problem:
____________________________________________________
____________________________________________________

4. Severity of the problem:
a. Minor ___
b. Minor ___
c. Minor ___
d. Trivial ___

5. Is the computer plugged in? Yes ___ No ___

6. Is the computer turned on? Yes ___ No ___

7. Have you tried to fix it yourself? Yes ___ No ___

8. Have you made the problem worse? Yes ___

9. Have you read the manual? Yes ___ No ___

10. Are you sure you've read the manual? Yes ___ No ___

11. Are you absolutely certain you've read the manual? No ___

12. Do you think you understood the manual? Yes ___ No ___

13. If "Yes," then why can't you fix the problem yourself? __________________________________________

14. How tall are you...are you above this line?

15. What were you doing with your computer when the problem occurred? __________________________________________

16. If "nothing," then explain why you were logged-in:
__________________________________________

17. Are you sure you are not imagining this problem? Yes ___No ___

18. Describe how this problem makes you feel:
__________________________________________

19. Describe your troubled childhood:
__________________________________________

20. Do you have an independent, RELIABLE witnesses to this problem? No ___

21. Can you find something else to do besides bothering me? Yes ___

22. OK, Let's start over, ...very carefully!

...Is this a first time issue? How may I help you...?

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